how can we help?


Answers to some of the most frequently asked questions

Help! I have never placed an order online, where do I start?

Shopping online can be a little bit intimidating when doing so for the first time. With these step-by-step instructions, you will be shopping up an online storm in no time!

Step 1. Click on the product that you would like to order.

Step 2. If you are purchasing a product which offers multiple designs or colours, click on the drop down list to CHOOSE AN OPTION.

Step 3. Make your selection.

Step 4. Use the + and – buttons add or reduce the quantity and then click on ADD TO CART.

Step 5. The product is now added to your cart. You can either continue shopping for more products, or proceed to checkout. Once you have finished shopping and ready to pay, scroll to the top of the page and click on YOUR CART.

Step 6. If you were lucky enough to receive a coupon, ENTER COUPON CODE in the text box, click on APPLY COUPON then click UPDATE CART.

Step 7. Scroll down to the bottom of the page to view your cart totals. Click on CALCULATE SHIPPING for shipping costs to be added to your total.

Step 8. SELECT AN OPTION to choose your city/province and ENTER YOUR POSTAL CODE. Click on UPDATE TOTALS and then PROCEED TO CHECKOUT.

Step 9. Enter your billing details (details of the person responsible for settling the bill).

Step 10. Uncheck the checkbox if you would like your order to be sent to the billing address, or proceed to enter the delivery address.

Step 11. If you are ordering a custom product, or if you have any special requests relating to your order or delivery thereof, please enter this information in the box labeled ORDER NOTES.

Step 12. Scroll down and choose your PAYMENT METHOD. Make sure you have checked the box to accept our TERMS & CONDITIONS and then click on PLACE ORDER.

Step 13. You have now completed your order. A confirmation email will be sent to you with your order details and payment information.

Step 14. Once payment has reflected in our account, we will begin processing your order.

If you are still unsure, please don’t hesitate to contact us, we are standing by to assist you!

Which forms of payment methods do you accept?

Comfy Kidz accepts the following payment methods:

  • Electronic Funds Transfer (EFT)
  • Bank deposit
  • Credit Card – Secure online payments via PayFast
  • iPay – Pay with i-Pay real-time EFT, (Your order status will be updated immediately after successful payment).
  • Layby – Pay deposits and affordable monthly installments online (powered by Layby Cafè)

How long can I expect to wait for delivery?

Lead times: Lead times differ significantly on all products. Please take the time to read through each product description (available on individual product pages) for lead times.

In an instance where more than one item is ordered, the order may be delivered to you in separate deliveries on different days.

Delivery times: Once your order is complete and ready for dispatch, you can expect to wait between 2 and 4 working days for delivery (outlying areas may take a little bit longer than main centers).

How do I know if my area is considered a main center or outlying/regional area?

Main Centers: Bloemfontein, Cape Town, Durban, Johannesburg, George, Pretoria, Port Elizabeth, East London, Pietermaritzburg, Polokwane and Kimberley.

Regional/Outlaying areas: There are just too many to mention, but as a guideline, regional/outlaying areas are usually situated +/- 45km or more, from main centers.

Still have questions? 
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