RETURNS POLICY

You saw it, you loved it, you bought it, but when you received your order, it wasn’t quite what you expected, or the item was damaged or faulty… No problem! Comfy Kidz is standing by to assist.

Unwanted Products:

Comfy Kidz will gladly exchange or refund, unwanted products, provided that:

  • your request for a refund/exchange is made (via email) within 7 days from date of delivery of purchased item(s);
  • the item(s) has not been damaged, soiled, washed, or altered in any way;
  • all labels and tags remain attached;
  • the item(s) is unused and in the same condition as it was when receiving it;
  • the item is still in its original packaging;
  • a receipt or proof of purchase must be provided to complete the return/exchange;
  • the product in question, is not a “non-refundable/exchangeable” item (see below)

The customer is liable for delivery costs for the return of unwanted products.

Faulty, Damaged or Defective Products:

Customers can request a refund, repair or exchange merchandise with material manufacturing faults (“Defective Merchandise“), provided that:

  • such request is submitted within 6 months from date of delivery of purchased item(s) (unless otherwise stated);
  • the item(s) has been used for its intended purpose;
  • the damage was not caused due to normal wear and tear;
  • the item(s) has not been misused, inadequately cared for, or altered in any way;
  • a receipt or proof of purchase must be provided to complete the return/exchange;
  • the product in question, is not a “non-refundable/exchangeable” item (see below)

Comfy Kidz is liable for delivery costs for the return of faulty, damaged or defective products.

Non-refundable/exchangeable items:

  • Custom (made to order) item(s); unless there is a manufacturing fault, in which case the item(s) will be repaired and returned to the customer.
  • Coupons/discount vouchers as well as gift cards are non-refundable nor exchangeable for cash.
  • Shop display sale items

Returns procedure:

Please send your queries to info@comfykidz.co.za with the following information, so that we can assist you with your return as quickly as possible.

  • Your name
  • Date your order was placed
  • Your Order Reference Number, if available
  • Your courier waybill number, if available
  • Brief description of the problem you are experiencing

Once your returned item(s) is received and inspected, we will notify you of such.

Please note that we may have to first return the goods to the manufacturer or supplier, in order to confirm hardware or manufacturer’s fault and to eliminate any customer- induced damage.

We will inform you of the approval or rejection of your refund. If/when your refund/exchange has been approved, it will be processed within 7 working days.